USDA has expanded the scope of the Cornavirus Food Assistance Program (CFAP) Call Center to allow representatives to answer questions about and help customers complete CFAP applications, according to a notice issued earlier this week. Initially, the Call Center served simply as a connection between the customer and their local USDA service center. However, USDA has shifted the scope to provide expanded one-on-one support, including assisting customers in completing CFAP applications. Final processing will still be handled by the respective County Office. Farm Service Agency employees from across the nation serve as a virtual team to staff the call center. USDA also ...